The Leaded Light → About Us → Hotel Policies
We hope that the following information will give you some idea as to our general hotel policies and what you can expect during your stay with us.
Arrival & Departure:
Check in after 16:00. Check out by 10:30.
Please ask if alternative times are required.
Guests may check in after the hour of 4pm on their day of arrival - please let us know when you think you will arrive so that someone can be there to greet you. If you would like early or late check-in then please arrange this with us before-hand.
All guests should ensure that they bring with them some photographic proof of ID (passport, driving licence or identity card) as we may need to see this when checking you in.
Check-out is between the hours of 7:30am and 10:30am. Early or late checkout can be arranged with us. Your bill must be settled with us prior to checkout and room-keys returned.
Guests must vacate their rooms by 10:30am on their day of departure so that rooms can be prepared for new guests.
All rooms contain wardrobes or drawers where guests may store luggage during their stay. If you have any valuables, you may want to arrange for us to place these in our safe.
Guests checking out may leave their luggage with us* while they are out for the day (subject to availability). You must arrange this with us before-hand and give us a time for you to collect it.
* All left luggage is left at the owner's risk and is subject to search if it comes under suspicion.
During Your Stay:
The hotel is strictly non-smoking throughout all interior areas.
All facilities and services are subject to availability.
Children & Babies
Children and babies are welcome at the Leaded Light.
Parents should ensure that young children are supervised at all times and any noise or mess is kept to a minimum for the comfort of our other guests - particularly after 9:30pm when other guests may be retiring for the night. Guests without children should try and remember that children are naturally lively and sometimes a little noisy!
Off-road car parking is available. Overnight guests can park for free during their stay.
Leaded Light Guesthouse is wi-fi enabled and the internet may be accessed using a lap-top or net-book with wireless internet capabilities. Access keys for the internet are available on request.
We offer our guests free internet access (subject to fair usage and availability).
Guests on a bed&breakfast rate: a serviced breakfast with fresh tea, coffee, cold buffet and cooked to order menu is in operation between 7am and 9am on weekdays, and 8am to 10am on weekends.
The hotel is cleaned every day. Your bedroom will be thoroughly cleaned before your arrival and maintained to a high cleanliness standard during your stay. Linens and towels are always fresh for your arrival and changed at a minimum of once every 4 days for longer term stays.
The Environment - Green Towel Policy
A green towel policy is in operation. If you need your towels changing then please leave the old ones on the floor!
Wherever possible we try and use cleaning products and items that are not harmful to the environment. We recycle as much as we can.
Pets & Animals
We do not normally allow dogs or pets in the hotel due to the noise this may cause our other guests.
We will always allow guide dogs and hearing dogs.
Number of floors: 3 (access to upper floors via staircase)
Support for the Mobility Impaired
All of our rooms are located on upper floors and may be unsuitable for those using wheelchairs or with difficulty climbing stairs.
We can provide access ramps for wheelchairs.
Support for the Visually or Hearing Impaired
We are sorry but we currently do not have any literature in braille. Guide dogs and hearing dogs are welcome throughout the hotel.
Call us on 0121 707 8408 or email us at firstname.lastname@example.org to enquire.
For telephone bookings or bookings arranged via email / this website, we accept payment at the hotel via cash, cheque or credit or debit card (not Diners card).
The balance of your bill is payable at the hotel prior to departure.
A deposit of equivalent value to the first night of your stay is required to secure your booking.
If You have paid a Booking Deposit (always equivalent to the cost of one night's accommodation or service) or the full amount of Your Booking:
If You cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the cost of one night's accommodation (or service) will be levied.
If You need to cancel Your Booking more than 48 hours before the scheduled check-in time a full-refund will be given (subject to terms & conditions).
To amend or Cancel Your Booking, call us directly on (UK) 0121 707 8408. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the cost of one night's accommodation (or Service) will be levied.